The products you can buy on the website jardindelmar.es are of two types:
Jardín del Mar’s artisan products, handmade from recycled material, packaged and shipped directly from Jardín del Mar. These products include: costume jewelry, paintings on wood or paper, objects made of recycled wood and products that have the words “handmade”. Generally the shipping costs are included.
products printed, packaged and shipped to Europe and the rest of the world by a professional Print on Demand and Dropshipping partner. These products include: art prints, posters and T-shirts. The shipping cost is separate.
It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
Europe: 5-8 business days
International: 10-20 business days
in case of purchase of, for example, a print (type 1) and a jewel of costume jewelry (type 2), you will receive two (2) different deliveries, with probable different times and costs.
For any doubt or clarification, please send an e-mail to email@example.com
Custom and import fees
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address.
- Ask your local post office if they have your package.
Stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise—I f you’re expecting a home delivery and you know you won’t be home to accept it, use an address where you know you’ll be!
If you did find a mistake in your delivery address:
As for the “Type 1” products, we are very sorry but we can not do anything because our products are unique handmade pieces. For any information, please contact us at firstname.lastname@example.org
For “Type 2” products we can send you a replacement order, but the shipping will be at your expense.
Read also here.
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at email@example.com.
In case of wrong/damaged product.
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at firstname.lastname@example.org within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at email@example.com!
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at firstname.lastname@example.org with photos of wrong/damaged items and we’ll sort that out for you.
Exchange an item for a different size or color.
At this time, we don’t offer exchanges. If you are not sure about the size of a poster or what size t-shirt would fit best, check our size and print size tables: we have one for every item listed on our store, in the product description section.
For any doubt, clarification or information, please contact us at email@example.com, we will respond as soon as possible.